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Whether you need guidance on outdoor furniture, grills, or any of our products, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery progress. If you have questions about your shipment, our support team is happy to help.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, contact us within 30 days of delivery and we will walk you through the return process for eligible items.
Can I exchange an item for a different model or color?
Absolutely. If the item is in its original condition, we can arrange an exchange for a different model, size, or color where available. Just reach out to us with your order number to get started.
How do I choose the right grill or outdoor kitchen setup?
Consider the size of your patio or deck, how often you plan to cook outdoors, and whether you prefer gas, charcoal, or a full outdoor kitchen island. Our team can provide personalized recommendations based on your space and needs.
Do your outdoor furniture pieces hold up in different weather conditions?
Our outdoor furniture is selected with durability in mind, using weather-resistant materials designed for sun, rain, and seasonal changes. We recommend checking individual product descriptions for specific care instructions related to your climate.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and Operated Locally
Owned and operated by Outdoor Oasis Haven, proudly serving customers from New York.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
